JOHNATHON MIRANDA
DO YOU PROVIDE INTERNATIONAL DELIVERY?
Yes, we provide international delivery for our merch. We want to ensure that NIGHTMÆR fans all around the world can proudly wear and display our merchandise. Rest assured that regardless of your location, we will make every effort to deliver your merch to you promptly and securely.
HOW DO I TRACK MY ORDER?
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Check your Email: After placing an order, you should receive an email confirmation with the details of your purchase. This email may also include a tracking number or a link to track your order. Be sure to check your inbox, including any spam or promotional folders, for this email.
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Visit the Order History Page: Log in to your Merch by Amazon account and navigate to the "Order History" page. This page will display a list of your recent orders.
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Locate Your Order: Find the specific order you want to track from the list. Click on the order details or tracking number associated with it.
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Track Your Order: Once you have accessed the order details, you should see information related to tracking your shipment. This may include a tracking number, a link to a carrier's website, or an estimated delivery date. Click on the tracking number or provided link to be redirected to the carrier's tracking page.
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Follow the Carrier's Tracking Process: On the carrier's tracking page, you will be able to see the current status and location of your package. The carrier will update this information as your order progresses through the shipping process. Note that tracking information may take some time to become available, especially if the order has just been shipped.
HOW DO I RETURN AN ITEM?
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Contact Customer Support: Reach out to our customer support team at Management@JohnathonMiranda.com & Let them know that you would like to initiate a return for the item you purchased.
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Provide Order Details: Provide the customer support representative with the necessary order details, such as your order number, the specific item you wish to return, and any relevant information regarding the issue or reason for the return.
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Follow Return Instructions: Once your return request is approved, you will receive instructions on how to proceed with the return. This may include shipping the item back to us using a provided return label or other designated method.
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Package the Item Securely: Pack the item securely in its original packaging, if possible, or use suitable packaging to ensure its safe return. Include any accessories, tags, or documentation that came with the item.
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Ship the Return: Follow the provided return instructions to ship the package back to us. Depending on the instructions, you may need to drop off the package at a designated shipping location or schedule a pickup.
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Await Refund or Exchange: Once we receive the returned item and verify its condition, we will process your refund or exchange according to our return policy. This may include issuing a refund to your original payment method or providing a replacement item if applicable.
If you have any further questions or need additional assistance with the return process, please don't hesitate to contact our customer support team. We are here to help ensure your satisfaction with your merch purchase from NIGHTMÆR.
WHAT IS YOUR RETURNS POLICY?
Amazon offers a hassle-free return process, allowing you to initiate a return within 30 days from the date of delivery if you are not completely satisfied with your purchase. To initiate a return, simply visit the Amazon website, go to your order history, and follow the provided instructions. Please note that specific return instructions may vary depending on the item and seller.
We strive to ensure the quality and integrity of our merchandise, but in the event that you receive a defective or damaged item, please reach out to us directly at Management@JohnathonMiranda.com We will work diligently to address the issue and provide a satisfactory resolution.
Customer satisfaction is of utmost importance to us. We appreciate your support and are committed to making your shopping experience enjoyable and worry-free. Should you have any further questions or concerns, please do not hesitate to contact us.